Ordering, Payment, & Charges

You are advised to inspect the Goods immediately upon receipt and you should notify us in writing by email sales@ramdirect.biz if the goods are unsuitable, damaged, or do not comply with your order.

We want you to be happy with your purchase and if for any reason the Goods do not suit your needs, you can return them to us unused, in their original packaging and adequately insured during their return journey for a full refund (excluding calculated delivery charges, if any, calculated on the value of the item(s) being returned).

Where a claim of defect or damage is made, the Goods shall be returned by you to us in their original delivered packaging and should be adequately insured during their return journey. You will be entitled to a full refund (including calculated delivery charges, if any, calculated on the value of the item(s) being returned) plus the carriage costs incurred to return such, if the Goods are in fact proven to be defective or damaged.

All goods being returned must include a copy (or original) of the Ross Architectural Manufacturers issued delivery/invoice note included within the returned package in order for us to process this as quickly as possible.

PLEASE NOTE:

If you fail to notify or advise us within ten days from the date of the delivery/invoice note included, then you shall be deemed to have accepted the goods. Any requests for returns after this period has elapsed will be at the discretion of Ross Architectural Manufacturers and any subsequent refunds due in respect of an agreed return will be subject to a re-stocking/handling charge.